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How Your Information Is Managed
A plain-language summary of how Faydoh handles your data day to day. For the full legal detail, see the complete policy below.
What we collect and why
When you use Faydoh, we may collect identification information, contact details, Account information, estate and inheritance information (such as details about spouses, children, heirs, dependants, assets, liabilities, gifts, beneficiaries, and your Wasiya, Hiba, or Waqf instructions), transaction information, and technical information about how you use the platform.
This information is used to create and manage your Account, run inheritance calculations, generate estate-planning documents, process payments, provide support, verify transactions, prevent fraud, maintain security, and improve the Service — and to meet our legal and regulatory obligations.
How your payments are handled
When you make a payment, an independent payment provider processes the transaction. Faydoh does not ordinarily receive or store your complete card number.
Who we share information with
We may share information with the people and providers who help us run the Service — payment processors, hosting and cloud providers, technology and communications providers, analytics providers, and professional or legal advisers — as well as regulators or authorities where the law requires it. We do not sell your personal data merely as a means of generating revenue. Where third parties handle your data on our behalf, we put contractual, confidentiality, and security safeguards in place.
If you provide information about someone else — a family member, heir, or beneficiary — you’re responsible for making sure you’re authorised to share it, and for letting them know their data has been provided to us.
How long we keep your data
We keep personal data only as long as reasonably necessary — to provide the Service, keep required records, meet legal obligations, resolve disputes, prevent fraud, or defend legal claims. Once data is no longer needed for these purposes, we take reasonable steps to delete, anonymise, or otherwise dispose of it in line with applicable law.
If you request deletion of your Account, this may not immediately erase information we’re required or permitted by law to keep, and lawfully anonymised information may still be retained for legitimate business purposes.
How we protect your data
We use reasonable technical and organisational measures — including access controls, authentication, encryption where appropriate, monitoring, and secure infrastructure — to protect your data against unauthorised access, loss, or misuse. No electronic system can be guaranteed completely secure, but we take this seriously.
Verifying results and documents
Tools like our inheritance calculator produce results based on the information you provide and our programmed methodology — they’re estimates, not final legal determinations. You’re responsible for reviewing any generated document before signing, witnessing, or acting on it, and we recommend independent professional advice for anything with real legal, financial, or estate-planning consequences.
Your rights, in short
Subject to applicable law, you can:
- Access — request the personal data we hold about you.
- Correct — ask us to fix inaccurate information.
- Delete — request that your data be removed, subject to our legal retention obligations.
- Restrict or object — to certain kinds of processing.
- Withdraw consent — where processing is based on consent, subject to legal limitations.
- Port — request your data in a portable format, where legally applicable.
- Complain — to the relevant data protection regulatory authority if you’re not satisfied with how we’ve handled a concern.
To exercise any of these, contact privacy@faydoh.com, ideally with your full name, Account identifier, the nature of your request, and enough information for us to identify the relevant data and verify your identity.
Introduction
Faydoh (“Faydoh”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data entrusted to us.
This Policy explains how Faydoh collects, receives, uses, stores, protects, discloses and otherwise processes personal data when you visit our Website, use our mobile application or digital platforms, create or use an Account, use our Islamic inheritance calculator, request or prepare an Islamic will/Wasiya, use Hiba or Waqf-related services, purchase or request a Service, contact us, or otherwise interact with Faydoh.
This Privacy Policy should be read together with Faydoh’s Terms & Conditions.
Data Controller
Faydoh is responsible for determining the purposes and means of processing personal data collected through its Services, subject to applicable law.
- Privacy Email: privacy@faydoh.com
- General Support: support@faydoh.com
- Website: www.faydoh.com
- Address: Lagos, Nigeria
Where applicable, Faydoh may appoint data processors or engage third-party service providers to process personal data on its behalf.
Personal Data We May Collect
Depending on the Service, Faydoh may collect identification information, contact information, Account information, estate and inheritance information, transaction information and technical information.
Estate and inheritance information may include spouses, children, parents, siblings, relatives, heirs, dependants, assets, liabilities, gifts, proposed beneficiaries, Wasiya instructions, Hiba arrangements, Waqf arrangements and other estate-planning information.
Faydoh does not ordinarily receive or store your complete card number where payment is processed by an independent payment provider.
Purposes for Which We Process Personal Data
Faydoh may process personal data to create and manage Accounts; provide Services; generate inheritance calculations; facilitate estate-planning documents; process payments; communicate with users; provide support; verify transactions and prevent fraud; maintain security; improve Services; understand platform use; comply with legal and regulatory obligations; establish, exercise or defend legal claims; send service communications; and, where permitted, send promotional communications.
Legal Basis for Processing
Faydoh will process personal data on an appropriate lawful basis recognised under applicable data protection law, including consent, performance of a contract, steps before entering a contract, legal obligation, vital interests, legitimate interests where applicable, or another lawful basis permitted by law.
Where processing is based on consent, you may withdraw consent subject to legal limitations and consequences.
Sensitive and Personal Information
Estate-planning and inheritance-related Services may involve information that is particularly personal or sensitive. Faydoh will implement reasonable measures to protect such information and process it only for legitimate, specified and disclosed purposes in accordance with applicable law.
Information About Other People
Certain Services require information concerning family members, heirs, beneficiaries or other individuals. You are responsible for ensuring that you have the lawful authority or other valid basis required to provide such information. Where appropriate, you should inform those individuals that their personal data has been provided to Faydoh and direct them to this Policy.
Cookies and Similar Technologies
Faydoh may use cookies and similar technologies to enable essential functionality, maintain sessions, remember preferences, improve security, analyse usage, monitor performance and improve user experience. You may control cookies through browser or device settings.
How We Use Communications
When you contact Faydoh by email, telephone, online form or other channels, we may retain records for customer support, dispute resolution, quality control, security and legal compliance.
Marketing Communications
Where permitted by law, Faydoh may send information about products, services, educational materials, promotions or other relevant matters. You may opt out of non-essential marketing using an unsubscribe mechanism or by contacting privacy@faydoh.com. Essential service communications may continue.
Sharing of Personal Data
Faydoh may disclose personal data where reasonably necessary to provide Services, operate its business, protect its rights or comply with legal obligations. Recipients may include payment processors, hosting and cloud providers, technology providers, communications providers, analytics providers, professional advisers, legal advisers, auditors, security providers, regulators or governmental authorities where legally required, and other service providers acting on Faydoh’s behalf.
Faydoh will not sell your personal data merely as a means of generating revenue. Where third parties process personal data on Faydoh’s behalf, reasonable contractual, confidentiality and security safeguards will be used.
Third-Party Services
The Faydoh platform may integrate with or provide access to third-party services. Third parties may process personal data under their own policies. Faydoh is not responsible for independent privacy practices outside its control.
International Data Transfers
Some service providers may process personal data outside Nigeria. Where data is transferred outside Nigeria, Faydoh will take appropriate steps required under applicable Nigerian data protection law to ensure lawful transfer and safeguards.
Data Security
Faydoh implements reasonable technical and organisational measures designed to protect personal data against unauthorised access, unlawful processing, accidental loss, destruction, alteration, unauthorised disclosure and misuse. Measures may include access controls, authentication, encryption where appropriate, monitoring, secure infrastructure and internal safeguards.
No electronic system can be guaranteed completely secure.
Data Retention
Faydoh will retain personal data only as long as reasonably necessary for providing Services, maintaining records, complying with legal obligations, resolving disputes, preventing fraud, and establishing or defending legal claims. When data is no longer required, Faydoh will take reasonable steps to delete, anonymise or otherwise dispose of it in accordance with applicable law.
Your Data Protection Rights
Subject to applicable law, you may have rights to access, correct, delete, restrict processing, object to certain processing, withdraw consent, request portability where legally applicable, and lodge a complaint with the relevant data protection authority.
How to Exercise Your Rights
Contact privacy@faydoh.com. Your request should, where possible, state your full name, Account identifier, nature of request, sufficient information to identify relevant data, and information reasonably necessary to verify identity.
Children’s Privacy
Faydoh’s Services are not intended to encourage children to provide personal data unnecessarily. Where law requires parental or guardian consent, Faydoh will take appropriate steps. Concerns may be reported to privacy@faydoh.com.
Data Breaches
Where Faydoh becomes aware of a personal data breach, it will assess, manage and respond in accordance with applicable law. Where notification is legally required, Faydoh will take appropriate steps within the applicable timeframe.
Data Accuracy
Faydoh endeavours to maintain accurate and up-to-date personal data. Users are responsible for ensuring that information supplied remains accurate and current, particularly information used for inheritance calculations and estate-planning documents.
Automated Processing and Calculations
Some Services may use automated systems to process information or generate calculations. Results depend on User-provided information and the programmed methodology. Where an automated result may have legal, financial, inheritance or estate-planning consequences, Users should independently verify it and obtain professional advice where appropriate.
Inheritance and Estate-Planning Information
Information generated through Faydoh tools is intended to facilitate planning and understanding. Faydoh does not itself determine the legal validity of an estate, final identity of heirs, validity of a will, validity of a gift, enforceability of Waqf or Hiba arrangements, or outcome of proceedings before a court or competent authority. Such matters may depend on facts, law, religious principles, evidence and formal procedures outside Faydoh’s control.
Privacy of Documents
Where you create, upload, store or request an estate-planning document through Faydoh, information in the document may be processed to provide the requested Service. You should control who you authorise to access, receive or share such documents. Faydoh will not intentionally disclose such documents to unrelated third parties except where authorised, necessary to provide the Service, required by law or otherwise permitted under this Policy.
Account Deletion
You may request deletion of your Account through the appropriate support or privacy channel. Deletion may not immediately delete information Faydoh is required or permitted by law to retain. Lawfully anonymised information may be retained and used for legitimate business purposes.
Third-Party Links
The Website or Application may contain third-party links. Faydoh does not control their privacy practices. Review third-party privacy policies before providing personal information.
Changes to This Privacy Policy
Faydoh may amend this Policy to reflect changes in Services, technology, law, regulatory requirements or processing practices. Where changes are material, Faydoh will take reasonable steps to bring them to users’ attention.
Governing Law
This Policy shall be governed by and interpreted in accordance with applicable laws of the Federal Republic of Nigeria, including applicable Nigerian data protection legislation.
Complaints
Privacy Officer / Data Protection Contact
Email: privacy@faydoh.com
Faydoh will investigate legitimate privacy complaints and take reasonable steps to address them. Where a user remains dissatisfied, the user may exercise any right to complain to the relevant data protection regulatory authority in accordance with applicable law.
Contact Us
- Faydoh Support: support@faydoh.com
- Faydoh Privacy Team: privacy@faydoh.com
- Website: www.faydoh.com
- Telephone: 07044355077
- Address: Lagos, Nigeria